Case Study: IT Delivery Framework for a $1B+ SaaS Company

Overview

A rapidly scaling high-tech SaaS company was struggling to align IT execution with business priorities. Multiple delivery teams, overlapping workstreams, and unclear ownership created delays, low confidence, and inconsistent results. The CIO needed a new operating model that could scale execution while restoring trust with executive stakeholders.

My Role

As an advisor to the CIO and delivery leads, I was responsible for designing and launching a new IT delivery model:

  • Defined an enterprise-wide delivery framework across GTM Teams and Enterprise Apps

  • Established a centralized IT PMO and portfolio governance structure

  • Built out intake, prioritization, and roadmap alignment across domains

  • Created a single source of truth for IT commitments and delivery KPIs

  • Acted as a strategic coach to PMs, directors, and CIO staff

  • Unified previously siloed planning cycles and reduced firefighting across orgs

Business Impact

  • Established cross-org transparency for all major initiatives

  • Reduced duplicative efforts and late-stage reprioritizations

  • Created a consistent funding → intake → execution → reporting model

  • Positioned the IT function as a strategic partner, not just a service provider

  • Built trust with Finance, GTM, and CISO leaders through predictable execution

What Made It Work

  • Alignment with the CIO and IT staff early on

  • Lightweight but enforceable governance structure

  • Focus on building repeatable delivery muscle, not over-engineering

  • A neutral advisor role that helped bridge cross-functional friction

IT can’t scale on goodwill and heroics. It needs rhythm, visibility, and a delivery engine that executives can rely on.
If you're trying to shift IT from reactive to strategic, I’d be glad to share what’s worked.

📧 rajnish@sanahinc.com
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