IT Strategy Consulting
Developing an effective technical strategy requires a creative melding of business acumen and deep technology knowledge. Consequently, Sanah’s consultants are senior technology experts who have extensive expertise in designing solutions that fulfill business objectives, utilize the most current and relevant market tools, and stay within budget.
We don’t create cumbersome designs that require excessive custom application development or mammoth replacements of existing technology. Instead, we employ our systems integration background to produce practical technology solutions. Sanah will help you generate solutions that accomplish your specific objectives while ensuring superior, measurable return on your investment.
Developing an effective technical strategy requires a creative melding of business acumen and deep technology knowledge. Consequently, Sanah’s consultants are senior technology experts who have extensive expertise in designing solutions that fulfill business objectives, utilize the most current and relevant market tools, and stay within budget.
We don’t create cumbersome designs that require excessive custom application development or mammoth replacements of existing technology. Instead, we employ our systems integration background to produce practical technology solutions. Sanah will help you generate solutions that accomplish your specific objectives while ensuring superior, measurable return on your investment.
Systems Integration
As you evaluate new ways to align your IT strategy with your business objectives, a multitude of challenges can arise:
As you evaluate new ways to align your IT strategy with your business objectives, a multitude of challenges can arise:
- Difficulty in migrating to a Service Oriented Architecture.
- Fragmented business processes that are poorly linked by
disparate applications. - Numerous disconnected practices across the organization.
- Inefficient management of rapidly growing data.
Custom Application Development
At Sanah, we simply don’t take a set of criteria from our customers and build pseudo-custom applications. Instead, we actively help our clients develop specific requirements that are extremely relevant to their business.
Too often, custom applications are developed in a vacuum without holistically evaluating alternative solutions that may deliver a higher ROI.
Sanah helps customers design the right application that integrates well with their environment. We also provide ROI measures for all custom application solutions so that our client’s have the tools to create buy-in among end-customers to make the needed investment. Moreover, our offshore and global resources help keep development costs low without sacrificing any element of quality or reliability.
Sanah has deep technical expertise in the following technologies:
Platforms
Windows
Unix
Languages
.NET
Java
J2EE
C/C++
Unix Scripting
Databases
MySql
Oracle
SQL Server
At Sanah, we simply don’t take a set of criteria from our customers and build pseudo-custom applications. Instead, we actively help our clients develop specific requirements that are extremely relevant to their business.
Too often, custom applications are developed in a vacuum without holistically evaluating alternative solutions that may deliver a higher ROI.
Sanah helps customers design the right application that integrates well with their environment. We also provide ROI measures for all custom application solutions so that our client’s have the tools to create buy-in among end-customers to make the needed investment. Moreover, our offshore and global resources help keep development costs low without sacrificing any element of quality or reliability.
Sanah has deep technical expertise in the following technologies:
Platforms
Windows
Unix
Languages
.NET
Java
J2EE
C/C++
Unix Scripting
Databases
MySql
Oracle
SQL Server
Support and Maintenance
Sanah provides ongoing support and maintenance for your applications. We have proven methodologies to transition your applications support to our team with minimal disturbance to your staff. Additionally, Sanah reduces your maintenance cost immediately through its global delivery model and productivity improvements – all of this while we improve your service levels over time.
Sanah provides ongoing support and maintenance for your applications. We have proven methodologies to transition your applications support to our team with minimal disturbance to your staff. Additionally, Sanah reduces your maintenance cost immediately through its global delivery model and productivity improvements – all of this while we improve your service levels over time.
IT Services Outsourcing
Sanah offers a full spectrum of IT outsourcing for its clients.
Application Outsourcing
For many small to midsize enterprises, outsourcing a single application or bundling a group of applications reduces the high maintenance costs and diverse skill sets required by multi-application environments.
Sanah has proven methodologies to smoothly transition your applications. Our goal is to minimize disruptions to your business while improving the management of those applications.
Sanah’s application outsourcing includes the following services:
For product companies, Sanah provides end-to-end services solutions. This allows product companies to focus on developing and enhancing their products while we provide best-in-class services to customers.
Sanah provides the following outsourced services:
Sanah offers a full spectrum of IT outsourcing for its clients.
Application Outsourcing
For many small to midsize enterprises, outsourcing a single application or bundling a group of applications reduces the high maintenance costs and diverse skill sets required by multi-application environments.
Sanah has proven methodologies to smoothly transition your applications. Our goal is to minimize disruptions to your business while improving the management of those applications.
Sanah’s application outsourcing includes the following services:
- New Development
- Break/Fix Support
- Enhancements
- Testing
For product companies, Sanah provides end-to-end services solutions. This allows product companies to focus on developing and enhancing their products while we provide best-in-class services to customers.
Sanah provides the following outsourced services:
- Client Deployments
- L1 and L2 Support
- Custom Integration
- Tool set development to support product implementations
and services as needed - Upgrade Support
- Training
Contact Center Strategy
If you are developing a new contact center, expanding an existing one, or evaluating your contact center strategy... Sanah can improve your systems and reduce the risk of deploying new technology.
To help contact centers achieve their goals, Sanah offers the following strategy services:
The key benefits to using such an approach are:
If you are developing a new contact center, expanding an existing one, or evaluating your contact center strategy... Sanah can improve your systems and reduce the risk of deploying new technology.
To help contact centers achieve their goals, Sanah offers the following strategy services:
- Requirements Assessment.
- Strategy and Design.
- Vendor Analysis and Selection.
- Solution Prototyping and Development.
- Solution Testing and Deployment.
The key benefits to using such an approach are:
- Reduced risk.
- Greater specificity for products, applications, services,
activities, and long term costs. - Limited costs in development phases.
- Comprehensive understanding of all elements before
fullcommitment. - Reduced project delays.
- Efficient systems integration.
Systems Integration
Sanah was founded on contact center solutions. With decades of contact center experience, our partners have in-depth expertise in call center architecture, integration, and software deployments.
As a team we have successfully deployed over a hundred contact server integrations ranging from plain vanilla CTI integration to complex multi-vendor, multi-channel call center solutions.
In addition to our full range of contact center services, Sanah has developed packaged solutions that address common issues across our client base. To ensure success, we develop exact ROI goals for each of our solutions. That way, you know exactly what you’re getting and what results to expect. And, we stand behind our ROI goals and solutions 100%, so you can rest assured in your decisions.
Experience
ACD / Telephony Integrations
Most of our expertise with ACD integrations are via proprietary switch API’s or working with middleware/CTI API’s for integration. For the following switching platforms Sanah’s contact center team has been responsible for building adapters and wrappers that allow 3’rd party system’s to exchange information with the switching platform.
CTI Integrations
Sanah has implemented numerous CTI integrations. They have been primarily desgined for message translation services, controlled call routing, trapping of call handling events for voice data transfers along with screen-pops, and integration of telephony controls into CRM systems for providing soft-phone features. Our team has built integrations into the following CTI Servers:
IVR Integrations
Capturing IVR entered data and instantly “screen popping” that information to an agent desktop is critical to voice data integration and improving customer service. With extensive IVR expertise, Sanah builds IVR integrations for numerous switch vendors including Avaya, Cisco, Nortel, Aspect, and Fujitsu, with IVRs ranging from Periphonics and Intervoice to home grown varieties.
Front Office/CRM Integrations
Customers expect the best from you – if they don’t receive superior service in their first contact, they may never return.
We understand how your front office application can be an essential business tool in customer service. We create tools that integrate numerous products and platforms for enabling “screen pop” applications and voice-data transfers.
Our experience with customer front office integration is extensive and includes:
Sanah was founded on contact center solutions. With decades of contact center experience, our partners have in-depth expertise in call center architecture, integration, and software deployments.
As a team we have successfully deployed over a hundred contact server integrations ranging from plain vanilla CTI integration to complex multi-vendor, multi-channel call center solutions.
In addition to our full range of contact center services, Sanah has developed packaged solutions that address common issues across our client base. To ensure success, we develop exact ROI goals for each of our solutions. That way, you know exactly what you’re getting and what results to expect. And, we stand behind our ROI goals and solutions 100%, so you can rest assured in your decisions.
Experience
ACD / Telephony Integrations
Most of our expertise with ACD integrations are via proprietary switch API’s or working with middleware/CTI API’s for integration. For the following switching platforms Sanah’s contact center team has been responsible for building adapters and wrappers that allow 3’rd party system’s to exchange information with the switching platform.
- Aspect ACD.
- Avaya Definity.
- Cisco Unified.
- Nortel Meridian.
- Siemens.
- Alcatel.
- Fujitsu.
- Inter-Tel
CTI Integrations
Sanah has implemented numerous CTI integrations. They have been primarily desgined for message translation services, controlled call routing, trapping of call handling events for voice data transfers along with screen-pops, and integration of telephony controls into CRM systems for providing soft-phone features. Our team has built integrations into the following CTI Servers:
- Aspect CMI Server for eContact Server / UIP.
- Avaya AES, ASAI and CMS.
- Cisco ICM ( CTI Manager).
- Nortel Meridian CTI Toolkit / Communication Control Toolkit.
- Siemens - CTILink.
- Genesys T-Server.
- Fujitsu - CSTA Interface.
IVR Integrations
Capturing IVR entered data and instantly “screen popping” that information to an agent desktop is critical to voice data integration and improving customer service. With extensive IVR expertise, Sanah builds IVR integrations for numerous switch vendors including Avaya, Cisco, Nortel, Aspect, and Fujitsu, with IVRs ranging from Periphonics and Intervoice to home grown varieties.
Front Office/CRM Integrations
Customers expect the best from you – if they don’t receive superior service in their first contact, they may never return.
We understand how your front office application can be an essential business tool in customer service. We create tools that integrate numerous products and platforms for enabling “screen pop” applications and voice-data transfers.
Our experience with customer front office integration is extensive and includes:
- Oracle.
- Microsoft CRM.
- Onyx.
- Applications within Citrix.
- Main Frame and Terminal emulations.
Optimization Services
Sanah understands true performance and the potential for improvements in your contact center.
We analyze your key performance indicators relative to industry standards. We also conduct detailed analyses of your contact center’s objectives compared to the capabilities of your existing products, technologies, and processes.
Our experience and training allows us to critically evaluate:
Some of our optimization services include:
Intelligent Contact Routing Applications
Sanah can increase your customer satisfaction and operational efficiency by intelligently routing customers within your call center. We optimize connection times for your calls so that every customer contact is matched with the right resource at the right time.
Customized Outbound Applications
Sanah utilizes your existing infrastructure to develop customized outbound applications and solutions that help you maximize the full potential of your resources. Additionally, while some solutions readily available on the market may be cost prohibitive and may not fit your specific needs, Sanah develops creative solutions that are within your budgets and tailored to your company.
Sanah understands true performance and the potential for improvements in your contact center.
We analyze your key performance indicators relative to industry standards. We also conduct detailed analyses of your contact center’s objectives compared to the capabilities of your existing products, technologies, and processes.
Our experience and training allows us to critically evaluate:
- Call center business processes (how your agents handle calls
and customer requests). - Current state of technology and utilization.
- Future requirements for business needs and technology.
Some of our optimization services include:
Intelligent Contact Routing Applications
Sanah can increase your customer satisfaction and operational efficiency by intelligently routing customers within your call center. We optimize connection times for your calls so that every customer contact is matched with the right resource at the right time.
Customized Outbound Applications
Sanah utilizes your existing infrastructure to develop customized outbound applications and solutions that help you maximize the full potential of your resources. Additionally, while some solutions readily available on the market may be cost prohibitive and may not fit your specific needs, Sanah develops creative solutions that are within your budgets and tailored to your company.
Support and Maintenance
Have a backlog of fixes that need implementation?
Need a specific skill set for a few priority enhancements?
We have the answers – Sanah provides ongoing support and maintenance for your contact center applications. We have a proven methodology to transition your applications support to our team with minimal disturbance to your staff. Also, Sanah reduces your maintenance cost immediately through its global delivery model and productivity improvements – all of this while we improve your service levels over time.
Have a backlog of fixes that need implementation?
Need a specific skill set for a few priority enhancements?
We have the answers – Sanah provides ongoing support and maintenance for your contact center applications. We have a proven methodology to transition your applications support to our team with minimal disturbance to your staff. Also, Sanah reduces your maintenance cost immediately through its global delivery model and productivity improvements – all of this while we improve your service levels over time.
Telecom Services
Sanah is rapidly expanding its relationships as a reseller and service provider to develop telecommunications solutions for the Indian domestic market. We have a team of seasoned professionals who are working with the largest telecom equipment buyers and government agencies in the country.
If you want to expand into the new and booming Indian telecommunications market, Sanah India has the expertise and resources to help you succeed. We are at the forefront of this emerging global economic power and can turn your Indian strategies into successful projects.
Sanah can support you in the Indian market through the following services:
Sanah is rapidly expanding its relationships as a reseller and service provider to develop telecommunications solutions for the Indian domestic market. We have a team of seasoned professionals who are working with the largest telecom equipment buyers and government agencies in the country.
If you want to expand into the new and booming Indian telecommunications market, Sanah India has the expertise and resources to help you succeed. We are at the forefront of this emerging global economic power and can turn your Indian strategies into successful projects.
Sanah can support you in the Indian market through the following services:
- Supply, servicing and repairs of microwave radios.
- Installation and commissioning of PDH / SDH radios.
- Setting up IP based networks integrating radio and wireless
equipment. - Consulting services.
- Infrastructure support.
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"Sanah’s technical experience is deep, and they’re very competent in development and custom integration work."
Mike Ho
SVP Professional Services
Varolii
"Sanah provides a personal touch to every solution they provide, you can tell that they really care about the solution. This is not just senior management, but all levels of the organization."
Paul Morack
Senior Telecom Manager
Daimler Chrysler Financial
"Sanah also has been extremely service-oriented. They’ve taken that 3-in-the-morning call a few times, with no troubles and no complaints. The availability of senior management to resolve issues has been a constant…"
Mike Ho
SVP Professional Services
Varolii
"We have worked with Sanah for over five years. We started with one contractor and have grown to a large global delivery team that supports virtually all of our product implementations."
Mike Ho
SVP Professional Services
Varolii
"Sanah built us a solid Contact Center solution that was on time and under budget. It works and it was simple and painless. Sanah played a huge part in developing our long term Contact Center strategy."
Senior Manager
Capital Management Company
"Sanah’s consultants are very sharp and technically sound. They have fantastic product knowledge in the contact center space."
Paul Morack
Senior Telecom Manager
Daimler Chrysler Financial
Daimler Chrysler Financial
"Sanah performed a business process analysis of our call center that has proven to be very effective in helping us reduce our overall call center operation costs; I would not hesitate to recommend them to another company looking to improve their call center."
CIO
Automotive Finance Company
CIO
Automotive Finance Company
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